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HealthEquity and WageWorks officially became one company August 30,2019. 4. Where will the primary service center be located? Introducing. WageWorks makes it easy to find the answer with our Frequently Asked Questions (FAQs). We will share additional information about how you will access your benefits well in advance of any changes. For now, all customer service phone numbers will remain the same. Find the image of the card you want to activate and click the 'Activate Card' button. WageWorks is now a part of HealthEquity. In the near term, you will not have any changes or disruption to your account(s) or service. You will be able to access your account as usual. Yes. Investor Relations Contact Richard Putnam 801-727-1209 rputnam@healthequity.com. Health and Equity go hand in hand as we provide you with the tools to make it work. Language Assistance/Non-Discrimination Notice, Asistencia de Idiomas/Aviso de no Discriminación. If you are unsure of your login credentials, please contact member services for assistance at the phone number located on the back of your HealthEquity debit card. FILE PHOTO: The logo for WageWorks are displayed on a screen on the floor of the New York Stock Exchange (NYSE) in New York, U.S., May 21, 2018. HealthEquity and WageWorks. Online member portal. 7. Flexible Spending Accounts. * Important message: When accessing this site for the first time, you will be required to complete our registration process. Announces $80-100 Million Investment in Remarkable Service. What is a Flexible spending Account? I am a Broker, Attention Employers: COVID relief is now available. We will notify you of any changes going forward regarding account access. The new combined company will now be able to provide retirement, fitness, and education reimbursement programs in addition to the consumer-directed benefits we already provide. Company Name* Please provide company name. You will be notified of any changes before they occur. Flexibility without extra fees, giving users options to save and spend how they wish. No. Ready-to-use tools to help you make the most of your WageWorks benefits. The Health Savings Score™ officially launches, delivering a first-of-its-kind analytics tool to help organizations maximize HSA utilization. For now, all customer service phone numbers will remain the same. HealthEquity acquires WageWorks in a bid to bring a Total Solution of integrated benefits to more employers in more markets. Skip to content. Read more…. You will continue to access both accounts through your HealthEquity and WageWorks portals. I have accounts at both companies. Combined with your company’s high-deductible health plan, a WageWorks HSA gives you an easy, safe way to lower your healthcare costs today while saving money for future healthcare expenses. You can continue accessing your account as usual through separate portals as you do now. Total solution. Combining HealthEquity, one of the largest HSA providers and WageWorks the leading provider of FSA and HRAs allows us to provide an end-to-end platform to help you spend smarter while saving for healthcare now and into retirement. You will continue to work with your current contact at either HealthEquity or WageWorks. What if I have an account at both HealthEquity and WageWorks? Valid phone number is required. HealthEquity has a service center based in Utah and WageWorks has service centers in Tempe, Irving, Milwaukee and Louisville. HealthEquity completed its acquisition of WageWorks on August 30, 2019. Benchmark against industry peers. Yes. The online member portal is a powerful tool that gives you access to all account management features. The value we place on delivering remarkable service, above and beyond what others expect. The toll-free number for the COBRA Member Services team is 877.722.2667. Enter / Verify Contact Info. If you have previously used other websites, you must complete this registration process for security purposes.. You are entering a private portion of the website. 2019. The CARES Act . New law brings exciting benefits for your HSA, FSA and HRA {See the latest updates} COVID-19 and your Commuter Benefits . HealthEquity and Wageworks A remarkable benefits partner. One team delivering an end-to-end solution on a single platform. The Investor Relations website contains information about Healthequity Inc.'s business for stockholders, potential investors, and financial analysts. A remarkable benefits partner. HealthEquity helps you make your HSA easy to use. ONE PARTNER. Convenient payment choices and a $500 carryover to drive up adoption. Media Contact Stephanie Sonoda 801-727-1243 pr@healthequity.com. Confirm Profile & Preferences. FSA FSA FSA HSA HSA HSA. Yes. DRAPER, Utah, Aug. 30, 2019 (GLOBE NEWSWIRE) -- HealthEquity, Inc. (NASDAQ: HQY) ("HealthEquity" or the “Company”) today completed its acquisition of WageWorks, Inc., (NYSE: WAGE) (“WageWorks”), to become a leading administrator of health savings accounts (“HSAs”) and complementary consumer-directed benefits … What is the future for service delivery by the combined companies? If you will be contributing from this account, HealthEquity will first need to verify your account. 6. Use single sign-on access to employer portals. No. There will not be any changes to the benefits or services clients and participants currently receive today as a result of the acquisition. Download FAQs PDF. A DCFSA is an account that lets you use pre-tax dollars to pay for eligible dependent care expenses. WageWorks Media Contact: Elizabeth Anderson WageWorks, Inc. 972.984.0800 Elizabeth.Anderson@Wageworks.com. Right away, you’ll get a dedicated implementation manager to help guide you through the entire process. If receiving referral fee payments, you can view/print quarterly statements. 866.346.5800. Announces $80-100 Million Investment in Remarkable Service. We are actively engaged in delivering the exemplary service and speed to resolution you expect. To do so, visit mybenefits.wageworks.com and complete the registration process. Back to Top. No. Strong privacy protections benchmarked against industry standards. Enter your bank account’s routing number, account number, financial institution name and indicate how the account will be used. You will continue accessing your benefits through either the WageWorks or HealthEquity customer portals. Get the intelligence you need to make a difference for your people. The location of our service centers will not change. Yes. You will continue to work with your current contact at either HealthEquity or WageWorks. Only HealthEquity delivers the integrated solutions you need to simplify benefits and truly impact people’s lives. *Excluding some holidays. You will not have any immediate changes or disruption to your account(s) or service. Stay tuned for updates. We will provide more information as soon as it is available. HealthEquity and WageWorks have combined to create a new health savings and consumer-directed benefits partner for employers, benefits consultants, and health and retirement plan providers seeking to … Although the deal is done, you will not see any disruption or changes in your service in the near term. Identify opportunities for improvement. We have committed to invest $80 to $100 million over the next 2 to 3 years to ensure a remarkable experience. Easy-to-use, self-service tools for employees and simple administration for you. We believe that combining HealthEquity and WageWorks will allow us to provide an enhanced and innovative solution for your employees and give you greater choice and peace of mind. Phone: 800.950.0105: Fax claims: 877.782.8889: Email claims claims@takecareclaims.com: Postal mail claims: take care by WageWorks PO Box 14054 Lexington, KY 40512: Website for employers and employees: takecareWageWorks.com Will customer service phone numbers stay the same? Yes. Don’t think of it as money deducted from your paycheck—think of it as money added to your wallet. You will continue accessing your account through either the WageWorks or HealthEquity portals. Together, we look forward to serving our combined employer clients through our HSA, FSA, HRA, COBRA, Direct bill, commuter, fitness and education reimbursement programs. Our top priority throughout the integration is to continue to deliver the remarkable service you expect from us and provide you more solutions from the combined organization. The Company accelerated its integration efforts and achieved its previously stated goal of $50 million in run rate synergies by the end of this second quarter, more than a year ahead of schedule. Help your employees use their benefits to their full potential. FSAs are tax-advantaged accounts that let you use pre-tax dollars to pay for eligible medical expenses. Our combined product portfolio will remain the same with HSAs, FSAs, HRAs, COBRA and commuter accounts. Will my employees have the same member services contact number? Will my Open Enrollment (OE) 2020 be impacted by the acquisition? We’ll help configure business rules, establish data exchange protocols, develop a communication plan and manage go-live. How should I access my account? I am an Employer HealthEquity and WageWorks have combined to create a new health savings and consumer-directed benefits partner for employers, benefits consultants, and health and retirement plan providers seeking to help working families connect health and wealth. I am an Employee We will notify you and your employees of any changes going forward regarding account access. January 28, 2021. WageWorks integration and increased synergy target. I would like to chat with someone about how to implement cost-savings strategies. You can also make your monthly premium payment online via debit/credit card or ACH bank transfer. You can also call the card activation line at 866-296-2852. A remarkable benefits partner . If any fees associated with your account change, we will notify you in advance. Here is a list of healthcare forms, commuter forms, dependent care forms, COBRA forms, eligible expenses forms, and more. The deal was finalized and HealthEquity and WageWorks officially became one company on August 30, 2019. You will be notified of any changes before they occur. Call Member Services. TOTAL SOLUTION. You will be notified of any changes before they occur. Your benefit(s) under WageWorks will remain in place as we begin introducing HealthEquity to you, our valued member. You can use an FSA to save on average 30 percent 1 on healthcare costs. Current open enrollment plans will remain as scheduled. Gain visibility into program effectiveness. DRAPER, Utah--(BUSINESS WIRE)--Apr. No. We will continue providing important updates on this site. A WageWorks® Health Savings Account (HSA) is like a 401(k) for healthcare. HealthEquity. Using the HealthEquity member portal, you can check your balance, review transactions, view insurance claims, invest in mutual funds, pay providers and submit for reimbursement. © 2002-2021 HealthEquity, Inc. All rights reserved |. What is a dependent care flexible spend account? We are available 24/7.*. You will continue with the same fee structure you have currently. Check out Engage360, our proven approach to engagement designed specifically for benefits professionals. Continuously refine and optimize 5. Members will continue to access both accounts through their HealthEquity and WageWorks portals. Contact us if you are not able to find answers to your questions. Yes. Your service contact and experience will remain the same. Contact Member Services. See our member response to COVID-19 Cares Act. Education that helps families spend less today and save more for tomorrow. Members will continue using their current HealthEquity or WageWorks debit card. Yes. HealthEquity and WageWorks Have Combined to Create. We will notify well in advance if any debit card changes occur. Will fees associated with my account change? No. Health Savings Accounts are an excellent way to lower health insurance costs and save for your future. You will continue using your HealthEquity or WageWorks debit card. 24/7/365 support. Select Username & Password. Streamlined Onboarding. US-based benefits experts available live, every hour of every day. Every hour every day; 866.346.5800; Submit a question Submit a question Will clients or participants have to do anything to maintain their benefits or service? For Benefits Advisors One partner. Your employees will continue to contact either WageWorks or HealthEquity member services. Yes. Do I still contact the same member services? If solely used for reimbursement, account verification is not required. If you are a human, ignore this field. We'll be happy to help you. HealthEquity and WageWorks have combined to create a new health savings and consumer-directed benefits partner for employers, benefits consultants, and health and retirement plan providers seeking to … COM COM COM. Next. Migration timelines will be determined once we have completed a thorough evaluation of all our platforms and what is required for migration onto or off of those various platforms. Sydney Issacs Abernathy MacGregor 713-999-5104 sri@abmac.com. 2020. See the latest FSA and DCFSA rule changes and, HealthEquity and WageWorks Have Combined to Create, New law brings exciting benefits for your HSA, FSA and HRA, Healthcare Flexible Spending Account (FSA), Dependent Care Flexible Spending Account (FSA), Benefit Enrollment, Eligibility and Direct Billing, Seattle Ordinance Requires Commuter Benefits for Employees, WageWorks Launches Preferred Broker Program, WageWorks Shares Legislative Insights, Busts Health Savings Account Myths at Key Industry Events. No. An adaptable fit for your specific requirements, offering multiple ways for users to pay and get reimbursed. You will continue to contact HealthEquity or WageWorks for account assistance. Customized reimbursement for anything from fitness to travel to smoking cessation. Exciting News! Enter / Verify Reimbursement Method. We invite you to review the frequently asked questions listed below. HealthEquity introduces 401(k) integrations to its product lineup. Only HealthEquity delivers the integrated solutions you need to simplify benefits and truly impact people’s lives. Will customer service phone numbers stay the same? Although the deal is done, you will not see any disruption or changes in your service in the near term. The HealthEquity Health Savings Score helps organizations track, measure and optimize member health savings. Select Preferences. Register as a broker now. Our Purple culture helped us become the nation’s largest independent custodian of health savings accounts (HSAs). You will be notified well in advance if any debit card changes occur. We add to that foundation the talented team members and unique capabilities of WageWorks, a national leading provider of flexible spending, health reimbursement accounts (FSAs and HRAs), COBRA, direct billing, commuter, and fitness and education reimbursement programs. From the 'My Account' tab of the member portal, select 'Manage Cards.' For help with the broker portal, call us at 877.949.6727. Note: To complete these steps, you must have created a login for the HealthEquity member portal and have your card accessible. Message Member Services. We are committed to meeting your service expectations. Healthcare is changing fast, and there are new ways for you to benefit. We will share additional information about how you will access your benefits well in advance of any changes. Transaction would create the premier provider of HSAs and additional consumer-directed benefits. Do I still contact the same employer services? Our goal is to implement a coordinated service model for your accounts with one person acting as lead. If you cannot find the answer, please call us at 877-WageWorks (877-924-3967) or utilize the Live Chat function within your participant portal. We are currently evaluating our services and technology platforms to provide you with the best experience possible. That person will coordinate services and strategy with our other internal support teams like marketing, product development, contracts, etc. Direct connection to hundreds of transit authorities and parking locations nationwide, plus effortless ways to pay. Combining HealthEquity, one of the largest HSA providers and WageWorks the leading provider of FSA and HRAs allows us to provide an end-to-end platform to help members spend smarter while saving for healthcare now and into retirement. Can I still access my account at WageWorks? 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